2021 03 30

Board of Directors Meeting

Directors in attendance: anddone asai bencuan ethanhs hexhu kmo ncberberi njha rjz snarain

Quorum for this meeting is 7

Meeting Started at 20:12

Hypervisors not purchased yet, buy as soon as possible
- Check on discounts - ethanhs
- Buy soon to get it in stock and pay before end of semester - njha and ethanhs
- snarain to purchase

Flow of work
- Difficulty to find open tickets
- Ease to get disorganized
- Unsure who the owner/person handling a RT is
- Many unopened RT tickets that are unanswered
Possible Updates/Notes
- Learning curve is a bit high - hexhu
  - Write down common situations for flowcharts (i.e. group accounts)
  - Improve training for new members to address RTs
- Long wait times to responses
  - Catch up for the year on RTs
- Give more staffers updates on how to handle RT
  - Introduce differences for RT and GApps
  - Learn general templates, requests, etc.
- Future
  - Staff hours somewhat lacking - Could be due to online-staffing
  - Prepare for future in person staff hours
  - Consider a "Service Comm" or "Help Comm" (Reuse help channel?) for more formal support to tickets
    - Led by SM due to technical tickets to oversee
    - Vote next week for the Comm and establish a general framework

University Affairs
- Biweekly meetings with Eleanor for access to lab space
  - Create a list of up to 3 emergency contacts for lab keycard access
  - Get done in the next week - snarain
- Met with Megan about spring break status
Internal
- Hack Day and Alum Event unchanged
- Families
  - Going well, Jupiter working on HPC etc.
Communications
- Everlaw
  - Low turnout on FaceBook, advertise more
- STF Promotion Email
  - Vote is approaching, inform staff via email abount STF information
    - Send to staffers
  - ASUC endorses STF, grants ability to follow endorsement message
  - OCF banner on website for STF
Finance
- Buy Sheet:
  - No Updates
- STF Updates
  - STF renewal page and banner merged

Meeting Adjourned at 21:05

Notetaker: anddone